Privacy Policy
Last Updated: October 19, 2026
Company: Well Done Maid Services
This privacy policy explains how Well Done Maid Services handles information collected through welldonemaidservices.com and communications about our cleaning services. We are based in Framingham, Massachusetts, and serve Boston and MetroWest.
1. Information We Collect
We collect information you submit when requesting a quote, contacting us or arranging a cleaning. Our quote form currently asks for your name, email address, phone number, ZIP Code and selected cleaning service. You may provide further property details when discussing your request with our team.
The website, hosting systems and embedded services may also process technical information such as your IP address, browser, device details and interactions with website features. Information you may provide includes:
- Full name
- Phone number
- Email address
- Property address or ZIP Code
- Requested cleaning service and property details
- Any other information you voluntarily provide
2. How We Use Your Information
We use information to review and respond to quote requests, discuss estimates, coordinate agreed services, handle questions and maintain relevant business records. In particular, information may be used to:
- Provide and schedule cleaning services
- Communicate service updates and confirmations
- Respond to your inquiries or service requests
- Send agreed service confirmations and reminders
- Maintain relevant inquiry and service records
3. SMS Consent and Communication
Providing a phone number does not automatically enroll you in promotional text messages. Where consent is required for a text-message program, it will be requested separately. Your contact details may be used to respond to a request you make and to coordinate an agreed service.
If you opt in to receive text messages, message frequency may vary and message and data rates may apply. You can reply STOP to opt out of a text-message program. For help, reply HELP or contact us at (617) 510-1699.
Consent to promotional messages is not a condition of purchasing cleaning services.
4. How Information May Be Shared
We may share information with service providers when reasonably necessary to operate the website, manage inquiries, communicate with you or deliver an agreed service. Relevant tools may include website hosting, form storage and communications systems. Information may also be disclosed when required by law or reasonably needed to protect legal rights.
We do not sell, rent or share your phone number or mobile opt-in consent with third parties or affiliates for their marketing or promotional purposes. Sharing needed to support a messaging service does not authorize a provider to use your mobile consent for its own marketing.
5. Communication Choices
You can ask us to update your communication preferences by contacting (617) 510-1699 or contact@welldonemaidservices.com. If you have subscribed to promotional communications, you can also opt out by:
- Using the unsubscribe option in promotional emails
- Replying STOP to messages from a text-message program you opted into
We process opt-out requests in accordance with applicable requirements. Essential information about a request or existing service may still be provided through another appropriate contact method.
6. Security and Retention
We use reasonable safeguards intended to protect personal information from unauthorized access, loss or misuse. No website, communication method or storage system can guarantee complete security. Please do not submit payment-card details, passwords, door codes or other sensitive access information through the general quote form.
We retain information for as long as reasonably needed to respond to requests, provide agreed services, maintain business records and meet applicable legal obligations. Some records may need to be retained to address billing, disputes or other legitimate business requirements.
7. Cookies and Third-Party Features
Some website features may use cookies or similar technologies to support functionality, remember settings or load embedded content. You can manage cookies through your browser settings; blocking them may affect how some features work.
The website includes third-party features such as Google Maps and Trustindex review displays. These providers may receive technical information, such as your IP address or browser details, when their content loads or you interact with it. Their own privacy policies apply to their services.
Links to external websites may take you to services operated independently of Well Done Maid Services. Review the relevant provider’s privacy policy before sharing information or using an external feature.
8. Information Requests and Privacy Rights
Depending on your location and applicable law, you may have rights concerning access, correction or deletion of personal information. You can contact us to ask about information you have provided or to request an update or deletion.
We may need to verify your identity before processing a request. Applicable exceptions and recordkeeping requirements may limit what can be deleted. If you believe a child has submitted personal information through the website, please contact us so we can review it.
9. Updates to This Policy
We may update this policy when our website or information-handling practices change. The latest revision date appears at the top of this page. Where applicable law requires additional notice or consent for a change, we will provide it.
10. Contact Information
For questions about this privacy policy, communication preferences or personal information you have provided, contact Well Done Maid Services using the details below. We are based in Framingham, Massachusetts.
